CAREERS

DEPARTMENT: BUSINESS DEPARTMENT

REPORTS TO: MANAGER BANCASSURANCE

MAIN PURPOSE OF THE JOB:

Responsible for Bancassurance product sales through lead generation, prospecting, sales conversion, cross-selling, and retention of existing insurance sales.

DUTIES AND RESPONSIBILITIES

• 1. To promote and sell insurance products in the branch by identifying customer needs and driving revenue growth through effective sales strategies.
  2. Actively participate in insurance sales activation programs marketing campaigns, roadshows, and customer awareness events organised by branch management and insurers in conjunction with the Manager Bancassurance.
  3. Assess customer financial and protection needs, recommend suitable insurance products based on client profiles, and explain policy benefits, terms, and conditions clearly to clients.
  4. Ensure timely policies renewals and premium collection.
  5. Identify and report any potential risks or issues related to insurance sales and customer interactions.
  6. Monitor the branch Insurance portfolio, to manage attrition and receivables, documentation, and policy anniversaries.
  7. cross-sell insurance products with bank products to generate additional business for the bank.
  8. Conduct presentations and sales meetings with customers to explain insurance products and benefits
  9. Follow up with potential and existing customers to ensure customer satisfaction and retention.
  10. Train and support branch staff on Bancassurance products, sales techniques, and compliance requirements.
  11. Generate regular sales reports and performance metrics for management Explaining banking and insurance products and processes to customers.
  12. Build customer relationships by providing after-sales services.
  13. Comply with bancassurance regulations, AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
  14. Any other duty as shall be assigned to you from time to time.

PERSON SPECIFICATIONS

Qualifications

• A Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
• Relevant insurance qualifications ie CIU, DIU etc

Experience

• Experience in sales, preferably in Bancassurance or financial services, is an added advantage
• Knowledge of the financial services industry, specifically insurance and Commercial banking.
• Knowledge of both life insurance and general insurance

Behavioural competencies

• Effective oral and written communication skills.
• Effective negotiation and execution skills.
• High ethical standards and integrity.
• Client-focused with a proactive and results-oriented mindset.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in English Language and any other local language, preferably Luganda.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: [email protected]

 Application Deadline: 29TH MAY, 2026

NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on ment Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.

DEPARTMENT: CREDIT

REPORTS TO: HEAD CREDIT

MAIN PURPOSE OF THE JOB

Oversee and manage the credit administration function of the bank by coordinating the disbursement, monitoring, and maintenance of credit facilities, as well as ensuring the proper documentation and security of all loan transactions while maintaining compliance with internal policies and regulatory requirements.
Responsibilities /Key deliverables
1. Formulate and implement strategies for credit administration in line with the credit policy and procedures.
2. Ensure compliance with all relevant regulatory and statutory requirements to adhere to the set sanctioned conditions and avoid any penalties to the Bank.
3. Manage the bank’s securities by ensuring they are duly and adequately signed, perfected, and kept in safe custody as guided by the bank policies.
4. Review credit files and confirm that all approved terms and conditions; and covenants have been captured before the disbursement is done.
5. Manage law firms on preparing and registering security and other documents to ensure firm control of security properties during the lending period.
6. Verify entries to confirm that the approved loans and advances captured in the system are accurate, as well as monitor post-disbursement transactions daily for borrowing accounts in the system and flag them for action.
7. Develop, motivate, and manage a high-performance team committed to achieving success through each other by coaching, mentoring, and evaluating the staff and managing leave in the unit per HR policies and procedures.
8. Perform monthly portfolio analysis and risk assessment by market segment, product, sector, and internal credit rating
9. Manage credit information sharing with the CRBs in line with the CRB Regulations Act.
10. Apply best practices and standardisation of Credit Administration processes and practices.
11. Conduct periodic reviews of credit administration policies and procedures to streamline workflow and improve the processes to improve the bottom line while managing risk.
12. Review and manage the generation and submission of Credit reports for administrative, financial, and regulatory reporting.
13. Ensure all Insurance policies and Valuations are up to date and in order.
14. Ensure collateral registration complies with regulatory and bank credit policy.
15. Ensure that all credit documents are safely kept under a dual control system and monitor the expiry date of collateral/guarantee.
16. Update internal and external policies governing Credit Administration activities and establish proper communication among internal and external stakeholders.
17. Liaise with business technology to provide remedial action for system issues in line with credit policy and ensure data integrity in line with regulatory requirements
18. Coordinate, develop, and implement a checklist for disbursement of credit facilities in line with credit policy.
19. Responsible for the Credit Administration Budget and targets.

20. Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)

Qualifications
• Bachelor’s Degree in Finance, Business, or a related field
• Professional Certification in CRM/CPA/ACCA or a Master’s Degree in Business Administration or a related field is an added advantage.

Experience
• At least 6 years of credit experience in a financial institution, 3 in Credit Administration Management.
• Strong understanding of lending processes and regulatory requirements.
• knowledge of banking regulations, legal requirements, and industry standards related to credit administration, including documentation, collateral registration, and loan disbursement processes.
• Ability to implement and monitor internal controls to ensure approved terms and conditions make disbursements.
• Ability to ensure that all security interests are legally perfected and enforceable.
• experience in monitoring credit exposures, loan performance, and compliance with loan covenants.
• knowledge of regulatory reporting requirements related to credit activities, such as capital adequacy, provisioning, and exposure limits.
• IFRS9 proficient and application
• Ability to lead and exercise authority through expertise and experience.

Competencies & Knowledge
• Proficiency in drafting professional correspondence, reports, and proposals.
• Excellent communication and presentation skills.
• Strategic and dynamic thinking.
• Leadership and Change Management skills
• Stakeholder and Relationship Management skills
• High ethical standards and integrity.
• Neutrality and independence of judgment
• Problem-solving abilities.
• Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: [email protected]

 Application Deadline: 30th May, 2026

NOTE: Tropical Bank Ltd is an equal opportunity employer. All applicants wil be considered for employment without attention to race, color, religion, sex, national origin or disability status Recruitment is strictly based on merit Offering, soliciting, or accepting any form of undue advantage during the recruitment process will result in automatic disqualification.

In accordance with the Uganda Data Protection and Privacy Act, 2019, Tropical Bank Ltd is committed to protecting the privacy and confidentiality of personal data collected during the recruitment process. By submitting your application, you consent to the collection, use, and processing of your personal information solely for recruitment and employment purposes, and in compliance with applicable date protection laws. Your information will not be shared with unauthorized third parties and will be retained only as long as necessary for the stated purposes.

Only shortlisted candidates will be contacted.